|
THE PROBLEM:
Preparing for a major application rollout is stressful enough even without adding the unknown factor of just how many users will be calling with complaints because the application just won't work. Testing each remote user desktop for configuration and application compliance is often a time consuming task involving multiple emails or phone calls, numerous checklists, and lots of head banging.
THE SOLUTION:
A DesktopAnalyzer script file identifies the series of tests to be conducted on end-user computer systems. The script file is very similar in format to any Windows INI file format and can be edited using any text editor (like notepad.exe). Now, creating tests to diagnose a one-off support call or test your entire user community for application compliance is easier than ever.
A default script file, script.txt, is included with the release and may look similar to the image shown at right (click image to enlarge). The default script is meant to be used as a template for creating your own scripts.
Customizable test scripts may include tests for any of the system parameters identified in the table below. Each individual test within a script can contain specific messages or instructions based on the test results. The deployed agent can also be configured to snap a screen capture, complete a detailed IP configuration test, provide an automated email link for submitting the test results or provide results in HTML format.
Desktop Analyzer Test Script Parameters |
| Application |
Test for specific applications installed on the desktop; output includes application name, description and version information |
| DA |
Specifies global settings for the agent; includes the option settings for specifying an email address for returning the HTML report, enabling the ipconfig report option, enabling users to view a detailed report and enabling screen capture. |
| DNS |
Test that the desktop can successfully perform a DNS lookup; output includes host name to IP resolution details |
| Drives |
Test the configuration of drives on the local system; output includes drive identification and resource usage |
| File Contents |
Parse a locally installed file for specified string; output includes test validation |
| Internet Explorer |
Test for specific Internet Explorer versions and configuration settings; output includes application name, description, version information and settings compliance |
| Internet Security Zone |
Test for specific internet settings for an Internet Security Zone; output includes settings specifications for scripting, downloads and cookies |
| Port Testing |
Test if there is a specific process listening on a port; output includes the response time to establish a connection to the port |
| Memory |
Test memory resouce utilization; output includes memory identification and resource utilization |
| Processor |
Test processor configuration and resource utilization; output includes make and model information as well as hardware specifications |
| Registry Key |
Verify specified registry values on the tested system; output includes test validation |
| User |
Request sytem user information; output includes name, region, languate, timezone and administrator rights |
| Web Page |
Test that the desktop can successfully perform a web page (http/https) request (html, gif, jpg, etc.); output includes Internet Security Zone, bytes transferred, response time, and calculated throughput |
| Windows |
Test Widows OS compliance; output includes OS name, version, build, pack, and directory information |
KEY FEATURES:
- Automated analysis of desktop configuration and performance problems
- Easy to interpret results
- Easy to create, flexible test configuration
- Seamless, secure customer interface
- Flexible deployment models
- Multiple reporting options
- A complete self-service model that also provides for an assisted support solution
|
