TEST CONFIGURATION:

Your customer can't run your application at their desktop. It worked yesterday before they installed that freeware off the Internet. Not knowing what has changed on their system to cause your software not to run is now your problem -- and they want it resolved now. However, providing 24/7 support for managing all types application support problems can be a costly investment.

THE SOLUTION:

DesktopAnalyzer's automated configuration and connectivity testing agents can be used to set up an easy-to-use self-service portal that allows even the most novice user to diagnose application compliance problems from their browser. Now your customers can resolve desktop performance issues when the problem strikes. Easy to interpret test results and customizable message text can get your users back to work in no time.

KEY FEATURES:

• Automated analysis of desktop configuration and performance problems
• Easy to interpret results
• Easy to create, flexible test configuration
• Seamless, secure customer interface
• Flexible deployment models
• Multiple reporting options
• A complete self-service model that also provides for an assisted support solution