Diagnose configuration and performance problems in the customer desktop

DesktopAnalyzer is part of the Visualware Internet Performance Suite that is targeted at resolving problems that occur in the customer's desktop computer that impact the application service. DesktopAnalyzer provides a means to validate that the customer's desktop environment is configured and performing correctly to support the application being served.

Automated analysis of desktop configuration and performance problems
Dynamic scripting of Windows validation tests supports multiple business application profiles providing valuable information to the Support Technician. (learn more)

Test for browser configuration including type and security zones

Test Internet connectivity and throughput including services such as DNS

Evaluate OS version levels including service packs

Test application ports for availability and service

Test hardware configuration including CPU, memory and disk space

Validate the existence and locaiton of required applications including version

Automatically snap a screenshot of the remote user's desktop




Easy to interpret results for self-service portal use
Avoid errors and minimize frustration. Automatic reporting of compliance and configuration violations pinpoints areas of concern. Script generation allows you to inject expert knowledge into the process where necessary to provide valuable assistance to Remote Users. Definition of destination email addresses ensures correct report submission. (learn more)

Easy to create, flexible test configuration
Quickly and easily create multiple test agents to support requirements ranging from one-off support calls or major application rollouts. (learn more)

Seamless, secure customer interface
Code signing guarantees secure data transfer and storage. The end user has complete control over data distribution.

Flexible deployment models
Both dynamic and fixed distribution models are supported so you can deliver the scripts where you want them, when you want them.




Multiple reporting options

Summary Report minimizes information display and simplifies first line support. At a glance, DesktopAnalyzer provides a visual indication as to whether the end user's desktop environment meets the requirements specified in the test script.

Detail Report provides information required to resolve problems in the desktop. By expanding the test results, detailed specifics about each test used in the validation are shown.

HTML and IP Configuration Report allows for reporting to general audience via a browser. The HTML Report can be saved or emailed to a help desk or support contact specified in the report. A detailed IP Configuration report is optionally included at the bottom of the HTML Report.

RESOLVING "LAST MILE" PROBLEMS:

The configuration of a customer's Windows desktop environment is a major cause of poor performance and poor connectivity and is one of the hardest problem areas to resolve quickly. The customer's technology environment, network infrastructure and desktop technology, is one of the most significant areas that affect the performance and delivery of Web based business applications. This "last mile" is also the area where you have the least amount of control.

When a customer or user complains that they are not satisfied with the service being delivered "is it us or is it them?" is the vital question to resolve quickly. Establishing an answer to this question early on is crucial if time is not to be wasted and customer confidence is to be restored quickly.

Solving problems in the 'us' category is relatively straightforward as all the infrastructure components, network and servers, are clearly within your domain of control and the right expertise is at hand. Solving problems in the "them" category is an entirely different matter. First the application provider has absolutely no control over the technology infrastructure at a customer's location and second, it is wrong to assume that your customer has either the interest or the knowledge to assist the support teams in resolving the problem. The proverbial "rock and the hard place". When combined with DesktopPerspective, creating an automated Support solution takes just minutes to set up.