Overview

Minimize the time and resources involved in resolving problems that occur in the last mile by quickly locating desktop compliance, configuration and performance problems impacting the user experience.

Every user has a slightly different configuration that changes frequently as software is updated. DesktopAnalyzer provides a way to deliver customized scripts to the user desktop to test configuration and connectivity parameters for application compliance.

Key Features

•  Fast deployment; the small foot print enables fast web delivery directly to the customer desktop
•  Provide Support personnel with valuable insight into remote desktop problems (learn more)
•  Easily add high-level desktop diagnostics to any self-service support portal (learn more)
•  Flexible, easy to configure script development supports requirements from one-off support calls to application rollout compliance (learn more)
•  Automated analysis of desktop configuration and performance problems
•  Easy to interpret results for self-service portal use
•  Easy to create, flexible test configuration
•  Seamless, secure customer interface
•  Flexible deployment models
•  Multiple reporting options